Effective Date: 12-Aug-2026
Last Updated: 12-Aug-2026
At Deofumes, we aim to make every order experience as smooth and reliable as possible. This Shipping Policy explains how your order is processed, shipped, and delivered when you purchase products through our website.
By placing an order with us, you agree to the terms outlined below.
1. Delivery Areas
If delivery is unavailable to your location, this will be communicated during checkout or before your order is processed.
2. Order Processing
Orders are processed after successful order placement and payment confirmation, where applicable.
Orders placed on weekends, public holidays, or outside our operating hours may be processed on the next working day.
We may contact you if additional information is required to process or verify your order.
3. Delivery Time
Delivery times are estimates and may vary depending on your location, order volume, courier operations, public holidays, weather conditions, and other circumstances beyond our reasonable control.
The estimated delivery period does not necessarily include the order-processing time unless specifically stated.
4. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the delivery location, order value, or promotional offers.
5. Delivery Partner
Orders may be delivered through third-party courier or logistics providers.
Once an order has been handed over to the delivery partner, certain aspects of the delivery process may be outside our direct control. We will, however, make reasonable efforts to assist with delivery-related issues.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Building / villa number
- Street or area
- City / Emirate
- Contact number
- Any other information required for successful delivery
Deofumes is not responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete information provided by the customer.
7. Delivery Attempts
Our delivery partner may make one or more attempts to deliver your order.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, additional delivery arrangements may be required.
8. Tracking Your Order
Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, or another communication method provided at the time of order.
Tracking information may take some time to become active after the order has been dispatched.
9. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:
- Courier or logistics delays
- High order volumes
- Public holidays
- Severe weather
- Incorrect or incomplete delivery information
- Address accessibility issues
- Operational or technical disruptions
- Events beyond our reasonable control
If your order is significantly delayed, please contact us using the details below so that we can assist you.
10. Failed or Unsuccessful Delivery
An order may be considered a failed delivery if the courier is unable to complete delivery after the applicable delivery attempts.
This may occur due to:
- Incorrect address
- Incomplete address
- Unreachable phone number
- Recipient being unavailable
- Refusal to accept the package
- Other circumstances preventing successful delivery
Additional delivery charges may apply where a failed delivery is caused by incorrect or incomplete information provided by the customer.
11. Damaged Packages
We take reasonable care when preparing and packaging orders for delivery.
If your package appears visibly damaged upon delivery, please:
- Take photographs of the package and any visible damage.
- Keep the original packaging.
- Contact Deofumes as soon as possible.
- Provide your order number and relevant photographs or information.
We will review the matter and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable law.
12. Incorrect or Missing Products
If you receive a product that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.
Please provide:
- Order number
- Product details
- Description of the issue
- Photographs, where relevant
We will review the issue and provide an appropriate resolution.
13. Cash on Delivery
Cash on Delivery (“COD”) may be available for selected orders and delivery locations.
Where COD is available, payment must be made according to the instructions provided at the time of delivery.
14. International / GCC Shipping
If international or GCC delivery is offered, additional shipping charges, delivery timelines, customs duties, taxes, or other charges may apply depending on the destination.
Unless otherwise stated, any customs duties, import taxes, or destination-country charges applicable to an international shipment may be the customer’s responsibility.
15. Order Cancellation
Cancellation requests are subject to our order-processing status and Terms & Conditions.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return or refund process will apply.
15. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery services, logistics arrangements, or applicable requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
17. Contact Us
If you have questions about your order or delivery, please contact us:
Deofumes
Legal / Registered Company Name: Deofumes
Registered Address: Sharjah Media City , Sharjah, UAE
Email: info@deofumes.ae
Phone: +971 58 910 7432
Website: https://deofumes.ae