Effective Date: 12-Aug-2026
Last Updated: 12-Aug-2026
At Deofumes, we want you to be satisfied with your purchase. This Refund & Return Policy explains when products may be returned, exchanged, or refunded when purchased through our website.
All returns and refunds are subject to the conditions below and applicable UAE consumer-protection requirements.
1. Return Eligibility
To be eligible for a return, the product must generally:
- Be purchased directly through the Deofumes website.
- Be within the applicable return period.
- Be unused and in its original condition.
- Remain in its original, undamaged packaging.
- Include all original packaging, accessories, and accompanying items, where applicable.
- Be accompanied by valid order details or proof of purchase.
Because perfumes are personal-use products, opened, used, sprayed, or altered fragrances may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer rights.
2. Non-Returnable Products
Unless otherwise required by applicable law, the following may not be eligible for return:
- Opened or used perfumes
- Products that have been sprayed or tested
- Products with damaged or missing original packaging
- Products damaged after delivery due to improper handling or storage
- Products returned without proof of purchase
- Products returned after the applicable return period
- Gift cards or vouchers, where applicable
- Products specifically identified as non-returnable at the time of purchase
3. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
We may ask you to provide:
- Order number
- Photographs or videos of the package and product
- Description of the damage
- Photographs of the shipping packaging
- Any other information reasonably required to assess the issue
Where a product is confirmed to have been damaged during delivery or before receipt, we will assess the appropriate remedy in accordance with applicable law.
4. Defective Products
If you believe a product is defective, please contact us with your order details and a description of the issue.
We may request photographs, videos, or other information to help assess the product.
If the product is determined to be defective, we may provide an appropriate remedy, which may include:
- Replacement
- Exchange
- Repair, where applicable
- Refund
The applicable remedy will depend on the nature of the issue and applicable legal requirements.
5. Incorrect Products
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide:
- Order number
- Product received
- Product originally ordered
- Photographs of the received product and packaging
We will review the issue and, where the error is confirmed, arrange an appropriate resolution.
6. Change of Mind
If you simply change your mind about a purchase, eligibility for return will depend on the condition of the product and the applicable return terms.
For hygiene and product-safety reasons, opened or used perfume products may not be eligible for return solely because of a change of mind, subject to applicable UAE consumer rights.
7. Fragrance Preference and Performance
Perfume is a personal-use product, and fragrance perception and performance can vary from person to person.
Factors such as:
- Skin type
- Body chemistry
- Weather
- Temperature and humidity
- Application method
- Storage conditions
- Individual fragrance perception
may affect how a fragrance smells or how long it lasts.
A difference in personal preference, scent perception, projection, or longevity does not automatically mean that a product is defective.
However, this does not affect any applicable consumer rights relating to defective, damaged, counterfeit, incorrectly supplied, or otherwise non-conforming products.
8. Return Shipping
Where a return is approved, we will provide instructions regarding how and where the product should be returned.
Depending on the reason for the return, return shipping costs may be:
- Covered by Deofumes; or
- The responsibility of the customer.
Any applicable return-shipping conditions will be communicated when the return is approved.
9. How to Request a Return
To request a return, please contact us through:
Email: info@deofumes.ae
Phone / WhatsApp: +971 58 910 7432
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Photographs or other supporting information, where applicable
Do not send a product back before receiving return instructions from Deofumes.
10. Return Assessment
Once we receive a returned product, it may be inspected to determine whether it meets the applicable return conditions.
We will notify you of the outcome after completing the assessment.
If the return does not meet the applicable requirements, the product may be returned to you and any applicable delivery charges may apply.
11. Exchanges and Replacements
Where applicable, an eligible product may be exchanged or replaced instead of refunded.
Replacement products are subject to availability.
If the requested replacement is unavailable, we may provide another appropriate remedy in accordance with applicable law.
12. Refunds
If a refund is approved, the refund will generally be processed using the original payment method, where reasonably possible.
The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
13. Shipping Charges and Refunds
Original shipping charges may or may not be refundable depending on the reason for the return and applicable law.
Where the return is due to a confirmed defective, damaged, or incorrectly supplied product, Deofumes will handle the applicable shipping costs in accordance with its policy and applicable legal requirements.
14. Promotional and Discounted Products
Products purchased as part of a promotion, discount, bundle, or special offer may be subject to additional return conditions.
Any specific return restrictions or conditions applicable to a promotional offer will be communicated at the time of purchase.
15. Gifts
If a product was purchased as a gift, the original purchaser may need to provide the order details or proof of purchase for any return or refund request.
16. Orders That Cannot Be Returned
If a product is not eligible for return under this policy, we will communicate the reason where appropriate.
Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable UAE law.
17. Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.
18. Changes to This Refund & Return Policy
We may update this policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.
The updated version will be published on this page with the revised “Last Updated” date.
19. Contact Us
For questions or requests regarding returns, exchanges, cancellations, or refunds, please contact us:
Deofumes
Legal / Registered Company Name: Deofumes
Registered Address: Sharjah Media City , Sharjah, UAE
Email: info@deofumes.ae
Phone: +971 58 910 7432
Website: https://deofumes.ae